To place an order through our website, select the product or products that you wish to purchase by selecting the size and colour options and clicking ‘Add to bag’.
Once the item has been added to your basket you have the option to ‘View Basket’, ‘Checkout’, or continue shopping. You can also view your basket by clicking on the shopping bag at the top right of the page.
If you have used our website before, you can enter your email address and password and your previous address will be automatically populated.
If you are a new customer or haven’t created an account before simply fill in your details on the left, there is no obligation to register.
Once you have completed your address details you will be taken to the delivery options page where all the available delivery options for your order are displayed. Once you pick your delivery option you will be taken to the payment screen.
Check that all your details and addresses, delivery options and items are correct and confirm your order.
Please note that once an order has been placed we are unable to make any changes, this includes items ordered and address information. We are also unable to combine orders. If you find there is an error with your order please contact us as soon as possible.
We accept payment through our website via the following ways, credit/debit card, PayPal, Amazon Pay and Klarna Finance. Klarna is our secure payment processor for credit or debit card payments as well as Klarna finance. We can accept orders over the phone however we are only able to accept payment via credit/debit card.
Credit/Debit card – Enter you card details on the payment page, please note that we not accept American Express. If your card uses Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction.
PayPal – Login to your PayPal account from the basket or the payment page to use your saved addresses and payment details to complete your order, you can also complete your order as a guest through PayPal.
Amazon Pay – Login using your Amazon account from the basket, the login page or the payment page and use your saved address and payment details to complete your order
Klarna Finance – For more information please see our Klarna page
Gift Vouchers – To use a gift voucher shop on the website, checkout as normal but at the payment screen select pay by Gift Voucher. If the order total is more than the gift voucher amount then you can pay the balance using either a credit/debit care or PayPal.
If you require any assistance with any part of your order please contact us via email at firstname.lastname@example.org or via phone on 01524 737604.