TilleyThe Outback Hat

The Tilley Outback Hat is made from waxed cotton, which develops it's own character over time & use; leaving your unique history built into the fabric itself. There is a 'double pass' of wax on the Outback Waxed Cotton hat to be extra thorough. A quick spin in the dryer every few washes will rejuvenate the finish.

Care: Machine wash delicate or hand wash cold, use mild detergent. Reshape and air dry. Do not bleach. Remove wind cord and foam from crown pocket before wash. Do not use softeners. Do not iron. Every few washes tumble dry low heat for a few minutes to rejuvenate the wax finish.

There are a range of carriage options to choose from during the checkout process, these will be appropriate for the order weight, size and postcode.  An estimated delivery date will also be displayed with each option available.  All our couriers collect by 5pm Monday to Friday only.

Please note all couriers aim to deliver in the timeframe stated however this is not a guarantee.

We aim to dispatch all orders within 24 hours, you will receive an email confirming your order has been dispatched and this will be followed by another from the courier with more tracking information.

Orders placed after 3pm, over weekends and Bank Holidays are not collected from us until the following working day.

CARRIAGE CHARGES

Next Working Day - £4.99

2 – 3 Working Days - £4.49

DPD Express - £6.99

FedEx Priority - £5.99

FedEx Priority Oversized Items - £9.99 

Please note that once an order has been placed, we are unable to change the address entered at checkout.  

We reserve the right to choose an alternative courier at dispatch in circumstances where your chosen courier is unlikely to achieve their expected delivery promise.

Return of clothing
All items of clothing must be in a perfect, resalable condition with all labels and tags still attached.

Return of footwear
Ideally all Footwear should be tried on and tested on a clean indoor surface. We will be unable to accept the return of any footwear that has been worn outside.

Do not apply any adhesive tape or returns labels to the outside of any product packaging (shoe box). When this occurs we will return the item to you.

Non-Returnable
There are some goods that we are unable to accept back if you have simply changed your mind, these include; climbing safety equipment, safety headwear (including climbing and snow sports helmets, harnesses etc), underwear, swimwear and consumables such as; food, other perishables and batteries.

Christmas Returns Period
Purchases on and after the 28th November can be returned to us by the 11th January 2026 for refund as per our normal returns policy.

Additional Information
The cost of returns is at the customers expense.

The returned item remains yours and responsibility for it remains with you until it reaches us. For this reason we recommend that you return your order using a recorded delivery method for security purposes and that the service you use covers the value of the goods against loss or damage.