Return of clothing
All items of clothing must be in a perfect, resalable condition with all labels and tags still attached.
Return of footwear
Ideally all Footwear should be tried on and tested on a clean indoor surface. We will be unable to accept the return of any footwear that has been worn outside.
Do not apply any adhesive tape or returns labels to the outside of any product packaging (shoe box). When this occurs we will return the item to you.
Non-Returnable
There are some goods that we are unable to accept back if you have simply changed your mind, these include; climbing safety equipment, safety headwear (including climbing and snow sports helmets, harnesses etc), underwear, swimwear and consumables such as; food, other perishables and batteries.
Christmas Returns Period
Purchases on and after the 28th November can be returned to us by the 11th January 2026 for refund as per our normal returns policy.
Additional Information
The cost of returns is at the customers expense.
The returned item remains yours and responsibility for it remains with you until it reaches us. For this reason we recommend that you return your order using a recorded delivery method for security purposes and that the service you use covers the value of the goods against loss or damage.